Manuel Menezes de Sequeira added it Jul 05, Andre Marion rated it liked it Dec 18, Good basic reference manual.
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Foundations of IT Service Management Based on ITIL V3
Service design Lifecycle phase: Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. Home About Help Search.
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Paul marked it as to-read Jan 24, Alan Rocha rated it it was amazing Mar 30, Ravi marked it as to-read Oct 08, Chris Miller rated it did not like it Aug 12, Baed means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Add a review and share manatement thoughts with other readers. Ron Dinning rated it it was ok Jul 02, Linked Data More info about Linked Data.