Biggest take away is how the book focuses on the internal and external customers we serve, your co-workers employees are your customers too. It teaches on a level almost anyone can understand, provides insites to customer satisfaction, and how to achieve it. An excellent book to make those hard-earned marketing dollars work to your advantage. Fundamentals of Pathology - Pathoma
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Gives insight into customer types, reminds on proper etiquette both on the phone and in person and in general makes communication more effective.
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Customer Service for Dummies
Read more Read less. CompanyWide Training as a Catalyst for Change. Learn in a short time what it takes years to discover about the art and science of sales. The Service Culture Handbook: Want to Read Currently Reading Read. It's filled with dummirs gems like "answer the phone with a smile on your face. At ThriftBooks, our motto is: Read More, Spend Less.
Customer Service for Dummies by Keith Bailey and Karen Leland (, Paperback) | eBay
Good for a geek like myself who is finding himself talking with the clients that s he supports more and more. This is a great book to use for reference and discussions. The book covers the fundamentals of service selling and presents up-to-date advice sefvice such fundamentals as help desks, call centers, and IT departments.
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Customer Service for Dummies
The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. View or edit your browsing history. Features even more new information on online customer service "Provides the tools to achieve results that have benefited me, my company, my customers.
If you think the level of service you provide is great Once you expand your definition of service, reconsider who your customers are, and develop a customer-friendly attitude, you'll be in the right place to meet your customers' expectations - and right on time to make a pleasingly positive impression!
From the Back Cover Features even more new information on online customer service "Provides the tools to achieve results that have benefited me, my company, my customers.
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Paperbackpages. Customer Service For Dummies, 2nd Edition, brims with hot tips, techniques, and lots of suggestions for giving your customers th In today's highly competitive environment, good products and good marketing aren't enough. Look Before you Leap.
Karen rated it it was ok Jul 07, Customer Analytics For Dummies. Customers who bought this item also bought. So far I have not read it all the way through, but I'm sure that there is something to it: Customer Service Training Rumell Khan rated it it was amazing Aug 13, English Choose a language for dummiew.
Customer Service for Dummies by Keith Bailey and Karen Leland (1995, Paperback)
The fundamentals have not changed. Open Preview See a Problem? Powerful Phrases for Effective Customer Service: This down-to-earth, step-by-step guide fills you in on ways to Take stock of your customer service strengths and weaknesses Commit to continuous improvement Work your way through modern-day e-mail and Internet etiquette Foster positive face-to-face and telephone service Deal with the unhappy folks among your customers Packed with practical advice for getting through the everyday challenges at work, Customer Service For Dummies, 2nd Edition, shows you how to develop your staff so that they become service heroes to their customers.